The Service:Alexander Laing t/a LogieNet will provide a broadband service into your property.
Connection Costs:The connection charge is £300 (incl. VAT) for all residential users. Business user connection charge is POA. The installation charge maybe reduced if applicant is eligible for support under the Better Broadband Scheme
Subscription:Subscription to the service is payable monthly in advance by Direct Debit or recurring card payment subscription. All subscribers are required to setup a Direct Debit or recurring card payment subscription with their bank to pay this amount from the day of connection. For direct debits, the Direct Debit form/mandate shall be completed and approved prior to the date of connection.
Alteration to Subscription: LogieNet may alter the monthly subscription at any time, and will give one month’s notice of such a change to all subscribers.
Termination by Subscriber: Subscribers are required to give one month’s notice to terminate their service. Subscribers who are on a twelve-month contract, who cancel before the initial twelve-month period has expired, will be liable for the outstanding balance. However, they may take their service with them to a new property if it is within our coverage area.
Suspension or Termination by LogieNet: LogieNet may suspend or terminate the service to an individual subscriber immediately and without notice if the service is misused in any of the following (but not limited to) ways:
Use without payment
Abuse of equipment owned by LogieNet
Misuse of network equipment
Fraudulent use, or use in connection with a criminal offence
Transfer of any material in breach of copyright, privacy or other rights
Reconnection:In the event that the service is disconnected for reasons of misuse or non-payment as described above, there will a reconnection charge of £150.
Public IP Address: LogieNet is able to provide a Public IP Address to subscribers for an additional cost of £5 + VAT per month and with valid justification for the use of them.
Network Monitoring: There is no monthly download limit currently imposed, but LogieNet reserves the right to cap customers to a set download/upload speed, if necessary to manage the shared bandwidth resource. Individual monthly total download rates may be monitored for this purpose, and this purpose only. This will assess quantitative download/upload data only, and all personal information beyond this base information will not be made available in any form. Customers may also be contacted by LogieNet in special cases of excessive bandwidth use. All usage is in accordance with LogieNet’s Fair Usage Policy document.
Signal Relay: LogieNet reserve the right to use any Customer Premises Equipment installations as part of a relay for other properties.
Faults and Maintenance:
The service cannot be guaranteed, but LogieNet will make best endeavours to ensure that faults on its own network or on its supplier’s networks are rectified as soon as possible. As far as possible, notice will be given if any maintenance work, will result in temporary loss of service.
Subscribers are responsible for their CPE (Customer Premises Equipment), and the Ethernet cable linking it to the Router and/or their own equipment. If either is damaged in any way, the subscriber may be required to pay the cost of repair or replacement.
Subsequent interference with subscriber CPE may cause network problems, and LogieNet reserves the right to check all CPE on the network for the purposes of overall network efficiency, with relevant access permissions obtained.
If the subscriber requires an engineer site visit and the fault is found to be the subscribers own equipment or caused by the subscriber a charge of £110 will be applied.
Compensation Policy:In the event that the service to a subscriber is down for a continuous period of 48 hours or more, consideration will be given to make a pro-rata repayment of the subscription for that period.
Liability:
The Internet is separate from the broadband service provided and LogieNet will accept no responsibility for goods, services, information, software, or other materials obtained when using the Internet. LogieNet also accepts no responsibility for the actions of internet users connecting via its networks.
LogieNet has no liability of any sort for the acts or missions of other providers of telecommunication services or for faults or failures of their networks or equipment.
LogieNet has no liability for any loss of revenue due to faults or loss of service.
LogieNet has no liability for any of the following losses or damage (whether or not such losses or damage were foreseen, direct, foreseeable, known or otherwise):
Opportunity
Goodwill
Reputation
Business
Revenue
Profit
Savings
Loss, damage or corruption of data
Force Majeure:If either party is unable to perform any obligation under this Agreement due to circumstances beyond their reasonable control (including but not in any way limited to lightning, flood, severe weather, fire, explosion, war, civil disorder, industrial disputes) they will have no liability to the other for that failure to perform.
Privacy:
You can write to us at any time to get a copy of the personal information we hold about you. We will charge you £10 to cover the cost of providing this information.
If you believe we are holding inaccurate information about you, please contact us so we can correct it.